Help & Support
Find answers fast or reach out — we're here to help.
Getting Started
How do I start listening?
Open SocialCast, paste a YouTube or Reddit link, or browse Trending. Tap any item and SocialCast will start reading comments aloud — no setup required.
Do I need an account?
You can browse and listen without an account. Sign in to sync history, save favorites, and connect your YouTube channel.
Which platforms are supported?
SocialCast supports YouTube comments, Reddit threads, and Podcast reviews. The app is available on iOS.
Account & Subscription
How do I upgrade to Pro or Creator?
Open the app, go to Settings → Subscription, and choose your plan. Billing is handled securely through the Apple App Store.
How do I cancel my subscription?
Cancel anytime from your Apple ID subscription settings: Settings → [Your Name] → Subscriptions → SocialCast.
How do I reset my password?
Tap 'Forgot password' on the sign-in screen. We'll email you a reset link that opens directly in the app.
Can I use SocialCast on multiple devices?
Yes — sign in with the same account on any iOS device and your subscription and history will sync.
Features
What are AI summaries?
Powered by Claude, AI summaries distill hundreds or thousands of comments into a 30-second briefing covering sentiment, highlights, and hot takes.
Can I control playback from the lock screen?
Yes. SocialCast integrates with iOS lock screen controls and the Dynamic Island for full hands-free playback.
What's the Creator plan for?
Creator lets you connect your own YouTube channel and listen to your viewers' comments hands-free. Great for editing sessions and commutes.
Can I change the voice?
Free uses the default system voice. Pro and Creator unlock enhanced natural iOS voices, configurable in Settings → Voice.
Troubleshooting
Audio isn't playing — what should I do?
Check your device volume, ringer switch, and Bluetooth connection. Force-quit and reopen SocialCast. If the problem persists, contact support.
A YouTube link isn't loading.
Some videos restrict comments or are region-locked. Try another video; if many links fail, restart the app and update to the latest version.
My subscription isn't recognized.
Go to Settings → Subscription → Restore Purchases. Make sure you're signed in to the same Apple ID used for the original purchase.
How do I report a bug?
Email support@socialcast.io with your device model, iOS version, app version (Settings → About), and a short description of the issue.